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Preorder Items : Limited preorder pieces require 2–3 weeks for production, followed by 4–7 business days for shipping. Premade pieces are shipped the next business day, followed by the standard 4–7 business day shipping timeframe. Shipping and fulfillment information specific to each piece can also be found in the product description. For additional order questions, contact support@xiiithirteenth.store.

Once your order has shipped, you will receive a shipping confirmation email with your tracking information. Please allow some time for tracking to update after your order has been shipped. If you have not received tracking information or need assistance with your order, contact Orders@xiiithirteenth.store.

We want you to feel confident in your purchase. If you need to return or exchange an item, please review our Returns & Exchanges Policy for eligibility and instructions. For any questions regarding a return or exchange, contact returns@xiiithirteenth.store.

Most items fit true-to-size, but specific size charts are provided on each product page.